COVID-19

We hope that you, your family and friends are keeping safe and well during this difficult time.

Thank you for your understanding during the past 12 weeks of lockdown. Following instructions from Public Health England we were forced to close the practice to face-to-face procedures.

Dental surgery now open

We are pleased to announced that we are now able to reopen the dental practice.

Initially this will be on a limited basis as we prioritise patients in need of urgent treatment.

If you're in pain, please don't hesitate to get in touch.

While we cannot yet do restorative work, we will do everything we can to minimise and manage your pain.

Sarah or Jane, our receptionists, are available during normal surgery hours to take your calls.

We will be open as normal for check ups and oral hygiene measures and restorative work as from Monday 13 th July 2020. Please contact us If you need treatment but do be aware that because of lockdown we do have a very large waiting list at the moment .

Working hard to keep you safe

Our dental practice already operated to world-class infection control standards.

But during the global Covid-19 pandemic, we have been working hard to understand this new disease and how we can safely see you again.

We are using procedures that exceed those advised by the regulatory bodies.

Some of the additional measures we've invested in to keep you safe include:

Enhanced PPE for Dr Smith and all the practice team
Glass screens on our reception desk to limit contact with the reception staff
Installation of air purification units in the surgery and waiting rooms
Installation of air conditioning in the surgery.
Monitoring of the air quality in the Practice .

Preparing for your visit

Your experience will be different but safe.

Here are some guidelines to help with that:

Please arrive at your appointment time to help us ensure that there is only one person in the waiting room at any time
Please try and use your bathroom at home before you come to minimise the use of our toilet
Please come on your own unless you need a carer or parent to accompany you
Please wear a face covering.

On arrival

Sarah or Jane will take your temperature using a forehead thermometer
They will also use a measuring device on your finger to measure oxygen in your blood
Both these procedures are non-invasive and pain-free. They help us minimise the likelihood of someone with Covid-19 being treated at the surgery
You will be asked to pay for your treatment beforehand to minimise contact with reception. Please use contactless payment methods if possible
Sarah or Jane will then take you to the waiting room upstairs. Please put your belongings in the clear box provided
When you are called to the surgery, please bring the box with you and keep your face covering on until asked to remove it.

Post treatment

Please put your face covering back on
Take your belongings from the box and leave the surgery without visiting reception again
If you need a follow up appointment, we will send this to you via email, text or letter
As usual, we clean all surfaces between patients.

We appreciate that all these procedures might feel daunting, but please be reassured that we are doing everything we can to keep you safe.

Please don't hesitate to contact us if you need additional reassurance.

We don't want anyone to be in pain and are working hard to ensure everyone gets the care and treatment they need.

We look forward to seeing you again soon.

With best wishes from,

Dr Smith and the dental surgery team

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